This translation is provided for information purposes and only the French version of our general terms of sale shall be deemed to be authentic.

The present general terms of sale govern all relations between our Company:

TEKOE SA, Chemin du Vernay 72, 1196 Gland

And,

Any online customer (hereafter designated as " Customer ") making a purchase on the "tekoe.com" website which can be accessed at the following address:

www.tekoe.com (hereafter designated as the " Website ").

Sales made and orders placed via the Website with Tekoe are governed exclusively by the present general terms of sale, any document or correspondence from the Customer being excluded.

An essential and determining condition of placing an order with Company Tekoe is the implied acceptance, in full and without reservation, by the Customer of the present general terms of sale.

Should Tekoe choose not to exercise the right to apply any of the present general terms of sale at a given time this shall not, under any circumstances, be interpreted as a renunciation by Tekoe to exercise the right to any of said conditions at a later date.

Identification

To place an order, the Customer should fill in the order form shown on the Website. Orders shall not be deemed to have been accepted definitively and the sales contract shall not be considered as established until confirmed by Tekoe.

All orders shall be invoiced in accordance with the tariffs valid on the date that the order is recorded by Tekoe.

Tekoe cannot guarantee the availability of all articles offered in the Catalogue, despite every effort being made to supply said articles. In the event that an article ordered is out of stock, Tekoe shall substitute the missing product with a product of equal or higher quality (at no extra charge) to avoid delay in delivery, unless otherwise indicated expressly by the Customer when the order is placed.

Tekoe reserves the right to cancel any order placed by a customer who has failed to pay for a previous order.

Information provided by the Customer when placing an order is binding: in the event of error, Tekoe shall not be held responsible where incorrect information renders delivering the product impossible. Photographs, diagrams or drawings used to illustrate the products are provided strictly as an indication only and are not contractually binding.

Prices - Discounts

Our prices are quoted in Swiss Francs and include costs of handling, packaging and preserving products. The prices include VAT at the rate applicable on the order date.

Payment

  • Either via credit card : Visa, MasterCard
  • Or by Paypal account

Deliveries

Delivery deadlines are provided as an indication only and are not guaranteed. Failure to deliver by the date specified shall not give rise to penalties for delay, damages or interest, withholding payment or cancellation by the Customer of the order, irrespective of the causes, length or consequences of the delay.

Furthermore, deadlines quoted shall be suspended ipso jure in the event of any occurrence independent of the will and/or control of Tekoe which results in delivery delay and notably in the event of shortage of raw materials essential to the manufacture, delayed delivery or non-delivery by any supplier to Tekoe, stockout of product(s) in question and any case of force majeure.

Any order to a single address can be dispatched as follows: La Poste Postpac within 2-3 business days.

All standard shipping are free for any order above 50chf (after discounts).

Signature and proof

For all online payments by bankcard, the acknowledgement supplied by the automatic payment system shall suffice as proof of the transaction amount and date.

In any event, validating the order shall have the same legal force as signature and implies express acceptance of any operations carried out on the website.

Product returns

Our products are dispatched at the risk of the Customer. It is the responsibility of the Customer to check the package, without fail, as soon as it is delivered by the transport company.

The customer must send any claims with regard to damage or partial loss affecting the products delivered, by email at info@tekoe.com, within a period of 2 working days from the date on which products are received.

Moreover, any claim for visible product defects, for whatever reason, must be addressed to Tekoe, by email at info@tekoe.com, within 8 (eight) days of receipt of products ordered, the Customer is deemed to have accepted the products without reservation on expiry of this period.

It is the responsibility of the Customer to supply TEkoe with any proof required for the claim. 
In the event that the Customer's claim is accepted by Tekoe, the latter shall arrange for, at its discretion and in accordance with stocks available, the exchange or return of said products, credit notes being provided for returned products.

Right of rescinding

Not applicable.

Personal data

The customer is entitled to access, modify, rectify and remove personal data. Requests of this type should be addressed to Tekoe via email at info@tekoe.com

Liability - Guarantee

Tekoe cannot be held responsible for damages of any kind, whether material damage, moral prejudice or physical injury, which may result from failure to use products sold correctly or improper use thereof. 

Tekoe shall not be held responsible for any inconvenience or damage inherent to using the internet network which is totally beyond the due care and precautions taken by Tekoe.

In particular, Tekoe shall not be held responsible for any disturbance in the supply of service, external intrusion or presence of computer viruses.

Intellectual proprety

The Website and its entire content are the exclusive property of Tekoe.

The customer undertakes not to copy or download the Website content or part thereof, without prior written authorisation from Tekoe.

Applicable law

The present general terms of sale are governed by the swiss law.